Modern Message Blog

Top 10 Ways Community Rewards Will Transform Your Life (And How It Transformed Mine)

Posted by Laura Formica on Jan 10, 2019 3:04:58 PM

Property management isn’t easy. It’s so refreshing when a business partner focuses on critical challenges you face; then solves them by giving you a solution that’s easy to implement, maintain, and fully integrate with your property management system. I limited this list to the top 10, but it’s just the tip of the iceberg how Community Rewards can make managing your Student Housing or Multifamily property easier.

Top 10 Ways Community Rewards Will Transform Your Life

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Tags: Resident Engagement, Reputation Management, Resident Retention, Community Rewards, Student Housing

Modern Message Announces New Integration with J Turner Research

Posted by Darcey A. Forbes on Jan 7, 2019 12:16:54 PM

Modern Message customers will now be able to access ORA™ score data inside an entirely new Community Rewards Dashboard Experience

Modern Message is proud to announce its latest integration with J Turner Research as a way to enhance the customer's dashboard experience by displaying month-over-month trends in ORA™ (Online Reputation Assessment) data. This integration will allow our customers to have the most accurate and all-inclusive way to monitor the impact that resident engagement has on their online reputation.

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Tags: Community Rewards, J Turner Research, ORA Score, Online Reputation, Reputation Management, Resident Satisfaction, Resident Engagement

Looking for ways to give back to your community? Use Community Rewards!

Posted by Camille Dameron on Nov 14, 2018 1:04:51 PM

Have you ever wondered, “How can my apartment community make an impact in the world?”

As your partner, we are always looking for ways that we can support your community's initiatives. Modern Message is excited to highlight this opportunity for you to engage your residents!

As we enter this Thanksgiving season, we love that our platform creates the chance for you to promote a spirit of giving back. While our Custom Actions are great for awarding points to residents who attend events, post on social media, give feedback, etc., they are also an excellent tool to incentivize your residents to donate to a charity of your choice.

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Tags: Resident Engagement, Custom Actions, Holiday Charity Campaigns

All Feedback is Good Feedback

Posted by Modern Message on May 3, 2018 4:53:18 PM

It’s only natural to want to hear praises about your community and promote these testimonials and feedback from your happy residents to prospects, but reality says that no one will ever have 100% satisfaction.

Might there be times when negative feedback is actually a good thing? In one word, yes! According to PowerReviews research, 86% of consumers say reviews are an essential resource when making purchase decisions; 82% of consumers specifically indicated that they even seek out negative reviews.

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Tags: Resident Engagement

Your Online Reputation Matters

Posted by Modern Message on Apr 16, 2018 2:48:13 PM

Who better to tell your story than your own residents?

Online ratings and feedback in today’s connected community can make or break your reputation, and once you’ve received feedback – positive or negative – those reviews live online forever. That’s why it’s more important than ever to take control of the conversation by addressing issues swiftly, encouraging residents to engage in your events and educating them on how important feedback is to the community, even before they sign the lease and certainly many times after that.

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Tags: Reputation Management, Resident Engagement

Modern Message Champion Q1 Winners

Posted by Modern Message on Apr 12, 2018 10:00:00 AM

At Modern Message our purpose is to create rewarding experiences and power appreciation for our employees, for our clients and for your residents. With this in mind, we wanted to create a friendly quarterly competition for our clients that would result in a $250 reward for the winning multifamily and student housing community that participated.

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Tags: Resident Engagement, Resident Retention

Event Ideas for Higher Resident Engagement

Posted by Modern Message on Mar 22, 2018 9:47:04 AM

Community events are a great way to engage your residents. And the more events you can host, the better.

When done right, events become more than just an occasion to provide your residents with free food and drinks; it’s about demonstrating to your residents that they are cared for and valued. While it’s often hard to get residents to leave their homes after a long day, or to find time during a busy weekend, planning the right events may be the key to their happiness!

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Tags: Resident Engagement, Resident Retention

Thanks a Million

Posted by Modern Message on Mar 12, 2018 9:10:51 AM

It’s official! Community Rewards now serves more than 1M residents throughout the U.S. across 2,500 apartment communities.

How did we engage 1M residents? We simply used Community Rewards, the one-of-its-kind app exclusively developed for apartment residents that encourages engagement with their communities online through reward points.

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Tags: Resident Engagement, Resident Retention