Modern Message Blog

All Feedback is Good Feedback

Posted by Modern Message on May 3, 2018 4:53:18 PM

It’s only natural to want to hear praises about your community and promote these testimonials and feedback from your happy residents to prospects, but reality says that no one will ever have 100% satisfaction.

Might there be times when negative feedback is actually a good thing? In one word, yes! According to PowerReviews research, 86% of consumers say reviews are an essential resource when making purchase decisions; 82% of consumers specifically indicated that they even seek out negative reviews.

Read More

Tags: Resident Engagement

Your Online Reputation Matters

Posted by Modern Message on Apr 16, 2018 2:48:13 PM

Who better to tell your story than your own residents?

Online ratings and feedback in today’s connected community can make or break your reputation, and once you’ve received feedback – positive or negative – those reviews live online forever. That’s why it’s more important than ever to take control of the conversation by addressing issues swiftly, encouraging residents to engage in your events and educating them on how important feedback is to the community, even before they sign the lease and certainly many times after that.

Read More

Tags: Reputation Management, Resident Engagement

Modern Message Champion Q1 Winners

Posted by Modern Message on Apr 12, 2018 10:00:00 AM

At Modern Message our purpose is to create rewarding experiences and power appreciation for our employees, for our clients and for your residents. With this in mind, we wanted to create a friendly quarterly competition for our clients that would result in a $250 reward for the winning multifamily and student housing community that participated.

Read More

Tags: Resident Engagement, Resident Retention

Event Ideas for Higher Resident Engagement

Posted by Modern Message on Mar 22, 2018 9:47:04 AM

Community events are a great way to engage your residents. And the more events you can host, the better.

When done right, events become more than just an occasion to provide your residents with free food and drinks; it’s about demonstrating to your residents that they are cared for and valued. While it’s often hard to get residents to leave their homes after a long day, or to find time during a busy weekend, planning the right events may be the key to their happiness!

Read More

Tags: Resident Engagement, Resident Retention

Thanks a Million

Posted by Modern Message on Mar 12, 2018 9:10:51 AM

It’s official! Community Rewards now serves more than 1M residents throughout the U.S. across 2,500 apartment communities.

How did we engage 1M residents? We simply used Community Rewards, the one-of-its-kind app exclusively developed for apartment residents that encourages engagement with their communities online through reward points.

Read More

Tags: Resident Engagement, Resident Retention